FAQ
Q: How do I purchase my order on the site?
To place an order:
- Click the “Add to cart” button on the products you wish to purchase.
- Click “Continue Shopping” to add more products or “Checkout” to proceed to payment.
- Log in to your account, or register if you don’t have one.
- Confirm your shipping address on the “Shipping Address” page and click “Next.”
- Select your shipping method and click “Next.”
- Choose your payment method and click “Next.”
- Review your billing details, agree to the terms and conditions, and click “Confirm Order” to complete the order.
Q: What are the payment methods available?
We offer the following payment methods:
- Credit Card
- Via PayPal (Visa, Mastercard, American Express, or PayPal Funds)
- Via iPay88 (Visa or Mastercard / Internet Banking)
- Invoice / Cheque / Offline Bank Transfer
- Bank Name: (Insert bank name here)
- Bank Account: (Insert account number here)
- Account Name: (Insert account name here)
After completing the payment, please send the following details to us:
- Bank Name
- Banking Date
- Banking Time
- Banking Reference Number
- Total Amount Paid
- Your Order Number
You can email these details to accessories@wellyworcycle.com. Your order will not be processed until payment is confirmed.
Q: How do I change my account information and shipping address?
To update your account details or shipping address:
- Log in to your account.
- Go to “Account Maintenance.”
- Edit your account information and shipping address as needed.
Q: I forgot my password. How do I retrieve it?
- Click on “Lost Password?” on the login page.
- Enter the email address associated with your account and click “Submit.”
- You will receive a verification token via email. Use it to set a new password.
Q: Can I cancel an existing order that has been placed?
Yes, you can cancel your order if it is still pending.
- To cancel, please call us at +60 12-502 9296 and send an email to accessories@wellyworcycle.com with the subject line “Request to Cancel Order.”
- Orders that are already in the shipping process or shipped cannot be canceled.
Q: What is the product's transaction currency?
All transactions are processed in Malaysian Ringgit (MYR).
Q: How long does delivery usually take?
Delivery typically takes 3 to 10 business days within Malaysia. Delivery times may vary based on location and peak seasons. For international shipping, please contact us for more details.
Q: I still have questions!
If you have additional questions or concerns not covered in the FAQ, feel free to contact us at +60 12-502 9296 or email accessories@wellyworcycle.com. We’re here to help!
Contact Information
For any further questions or information, please contact us at:
Ngo Brother Accessories (M) Sdn. Bhd. (the registered entity managing our website)
Also known as Welly World Cycle Sdn. Bhd. (primary registered company)
Email: accessories@wellyworcycle.com
Phone: +60 12-502 9296